Frequently Asked Questions
We've got A's for your Q's.
Yes please! Spots are limited, so please book in so we know to expect you. Visit our bookings page to either book through your browser, or download our app.
Oh no! If you're using the app on an iPhone, it can sometimes be a bit funny about the apostrophe in our name when you're searching for us. Try just typing 'Stone', and scrolling down the list to find us.
If it's something else, get in touch and let us know what's happening (screenshots are great if you have them!) and we'll see what's going on.
Sure can! You can cancel on both the app and the web portal, and if you can't come along to a class anymore we really appreciate you cancelling so we won't be waiting for you. In addition, someone else can take your place if the class is fully booked.
We have a one-hour cancellation window, so if you cancel with at least one hour's notice your class will be credited back to you to book in again. If you'd prefer a refund, contact us and we can arrange that for you. If it's within the hour your class won't be credited back to you, but you'll still be doing us a solid if you let us know through cancelling <3
If the class you want to join is full, we recommend joining the waitlist - this means that if anyone cancels out of the class, you'll have an opportunity to take their place.
Firstly, a quick note on how the waitlist works.
When a space opens up in a class, every person on the waitlist is contacted and given the opportunity to claim it. No one is automatically added to a class, and the space isn't given on a first-come first-serve basis. This ensures that the person who claims the space is still able to attend, rather than someone being automatically booked in to the class who may no longer wish to attend, or may not see the notification in time. This means if you don't claim the space, you aren't booked in to the class.
To make sure you get the opportunity to claim the space, there's a few tricks to making the most of the waitlist.
1. Use the Glofox app on your smartphone
If you're booking via the web portal and don't have the app on your phone, then you're not going to see that there's a space up for grabs as quickly as those using the app. Given this, your best bet is to install the free Glofox app from the app store.
If you don't want to use the app, you'll receive an email from Glofox to let you know that a space has opened up, which will give you the opportunity to claim it.
2. Make sure you have push notifications enabled for the Glofox app
When someone cancels out of a class (and you're on the waitlist), you'll be notified by a push notification that you have an opportunity to book this class. You need to make sure push notifications are enabled for the Glofox app, so you'll see these messages.
If you have an Android phone, check out this article and look for the section titled 'Turn notifications on or off for certain apps'.
3. Enable 'Marketing Opt-In' in Glofox
Finally, you need to ensure that you opt-in to marketing messages from Stone's Throw Yoga to receive waitlist notifications.
Yep, that doesn't make a lot of sense 😂 But it's how Glofox works, due to some pretty restrictive legislation in Australia around marketing and push notifications. The good news is that the only marketing emails you'll get will be from us; and we promise not to spam you.
To make sure you're opted-in to marketing messages:
- Open the Glofox app on your smartphone
- From the main screen, click on the round person icon at the top-left of the screen
- Then click the edit icon at the top-right of the screen
- Scroll to the bottom of the page, and ensure the 'Marketing Opt-In (Keep me informed about upcoming events and special promotions)' is checked. If it's not, please check it, then click 'Save details'.
That's it! You'll now be notified on your smartphone any time a spot opens up in a class that you're waitlisted for.
If you need any help at all working through the steps above, we're always happy to help you out; just let us know before or after your next class.
It would be great if you could arrive ten minutes before class to allow enough time for the teacher to book you in, and for you to find your spot, grab your props, and prepare for class.
We know your time is precious, so our classes start and finish as scheduled.
To keep everyone's belongings safe, our front door is locked when classes begin, and as the class is held in another room the teacher won't be able to see you've arrived.
If you're only running a few minutes late give us a call on (08) 6118 0277 and we'll do our best to accommodate you, but we will only be able to do so in a way that keeps everyone's belongings safe and does not disrupt the class for everyone else.
Comfortable clothes that you can comfortably move in - usually standard fitness attire such as tights and a top is perfect. For the men, make sure any pants you wear have a bit of stretch to them, to allow you to move freely.
We don't wear shoes in yoga (and we recommend no socks, too, to allow your feet to really connect with the ground underneath you). Traditionally, when practicing yoga you wouldn't drink water, but we understand if you think you might get thirsty! We'd recommend leaving the water bottles outside for Yin and Restorative classes, but if you'd like to bring them in for Slow Flow or Vinyasa feel free. Just be mindful as they're very easy to knock over during a yoga class!
Due to COVID-19 restrictions, no shared equipment is currently allowed.
Please bring your own yoga mat (we have some for sale at the studio), and check out our class descriptions to see what else is needed for your specific class.
Our creche is currently closed due to restrictions around COVID-19, but we hope to offer it again soon.
Children over 10 are welcome to be booked in to join their parents for general classes if they don't disrupt the class (which includes lying still on the floor for up to 10 minutes at the end). Please bear in mind that we often use contemporary music in our adult classes which may contain swearing or adult themes.
You can book your child in through our ‘family memberships' - simply creating an account for your child under your profile, and switching to their account to book in. Check out this video for guidance on how to do this.
If this doesn't sound right for your child but they're still interested in yoga, keep an eye out for our kids yoga classes - coming soon!
Our change room is currently closed due to restrictions around COVID-19, but we hope to offer it again soon.
This will be entirely dependent on your injury, how far along you are, and whether you already had a solid yoga practice prior to your injury or pregnancy.
We know lots about yoga, but we aren't doctors, so we always recommend if you are unsure that you seek medical advice as to whether you are currently suited to attend a standard yoga class.
We're planning to run pregnancy classes soon, as well as chair yoga for those with injuries or conditions that prevent them from being able to get up and down from the floor. Jump on our mailing list to find out more when they're ready to book!
Get in touch
Our studio is located a stone's throw from the Mundaring shopping district, at 2815 Jacoby Street. Free parking is located on site.